RichRelevance Expands Presence in Japanese Market

RichRelevance increases investment with the release of a localized version of the Relevance Cloud and establishment of new Japan data center – the 2nd in the region and 12th worldwide

San Francisco, CA – February 9, 2016— RichRelevance®, the global leader in omnichannel personalization, today announced it is increasing its investment in the Japanese market. This includes significant commitment in the areas of infrastructure and product, with the debut of a new Tokyo data center and a fully localized Japanese version of the Relevance Cloud platform and product suite. The announcement comes as RichRelevance continues to attract major leaders to real-time personalization and aims for accelerated corporate growth through increased investment in the Japanese market.

News Facts

  • RichRelevance will officially debut a Japanese version of the Relevance Cloud and Discover, Engage, Recommend and Build products. This includes a fully localized user interface, documentation and training videos to speed adoption and optimize results from real-time personalization.
  • To support customer success with the Relevance Cloud and true real-time personalization, RichRelevance has established a new data center in Japan.  The Tokyo facility is RichRelevance’s second data center in the Asia Pacific region – and 12th data center worldwide. The new, state-of-the-art data center allows RichRelevance to manage massive amounts of shopping data while continuing to consistently deliver real-time personalization in under 65 milliseconds with 100 percent uptime as it has done continuously for the last 68 months across all 11 data centers.

Comments on the News

  • “We are very confident about the market opportunity in Japan as well as the entire Asia Pacific region, and are investing aggressively.  Japan and Asia Pacific are a major focus for us as we rapidly accelerate our footprint in the region with help from valued advisors and partners such as Mr. Murakami and SoftBank Telecom.” Eduardo Sanchez, President and CEO, RichRelevance
  • “The fact that several major ecommerce companies in Japan have adopted RichRelevance is a testament to our ability to support our local customers and deliver value to them. We are excited to extend our commitment with a new data center and localized version of the Relevance Cloud as we bring the advantages of real-time personalization to a rapidly growing number of companies in Japan.” – Keisuke Kudo, Representative Director, RichRelevance K.K.
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ABOUT RichRelevance
RichRelevance is the global leader in experience personalization, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers. The company leverages advanced AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences that speak to individuals – at scale, in real time, and across the customer lifecycle. Headquartered in San Francisco, RichRelevance serves clients in 42 countries from 9 offices around the globe.
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