This leading French retailer was looking to create impacting personalized experiences at every customer interaction across multiple sales channels. However with a large and complex product portfolio, the company needed an automated solution to exceed their customers’ experience.
[normal-button color=”highlight” url=”/wp-content/uploads/sites/5/2017/04/RichRelevance-Build-Case-Study.pdf” label=”DOWNLOAD” blank=”1″]
IDC’s research shows that personalised experiences deliver higher engagement, improved experience, increased spending, and better customer loyalty.